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“Three elements led us to Awhy: the 2-min integration, the ease of use and the chatbot flexibility. The efficiency of the solution has brought KIKO Milano to adopt it in the entire Europe.”

Alessandro ViscardiHead of Customer Service KIKO Milano

“Awhy’s chatbot is able to automatically answers the client’s questions. The service is active 24/7, and it learns from each conversation becoming more efficient day after day.”

ForbesItaly special edition, the most promising Italian startups

“Founded in Bologna, Awhy works in the CRM industry and creates chatbots which can automate the customer service. This company has developed a proprietary algorithm which comprehends the human language and learns day by day.”

Il Sole 24 Ore

“Awhy, an innovative customer care platform, has been founded by Nabil together with Emanuele Pucci and Gianmarco Nicoletti; the team has developed an automatic-answer system which autonomously replies to the users and lets the company reduce the inbound requests up to the 80%. A chat agent can take the conversation over anytime if needed.”


The Italian answer to Zendesk? Awhy, the new smart customer service for your e-commerce. The endless waiting time to receive assistance is ended: when the requests are too many, Awhy is the solution.”

Nana Bianca

“Awhy is the point of reference for the Italian customer care AI chatbot market.”

Millionaire.itIl mensile di business più letto in Italia