In case of need, Awhy sends a notification to your customer service team. One of your chat agents will be able to take the conversation over and assist your user.
While the chatbot automatically handles up to the 90% of the inbound questions, your chat agents can focus themselves on the more complex requests.
Do you already use a live chat? Don’t panic: our chatbot can be integrated with all the existent live chat.
Email us for further information.